Returns & Exchanges
We want you to love your purchase! Here's everything you need to know about our return and exchange policy.
Return Policy Overview
You have 30 days from the date of delivery to return items for a full refund or exchange.
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges.
Return Conditions
✓ Eligible for Return
- • Items in original condition
- • Tags and labels attached
- • Unworn and unwashed
- • Original packaging included
- • Within 30 days of delivery
- • Receipt or order confirmation
✗ Not Eligible for Return
- • Personalized or custom items
- • Items worn or washed
- • Items without tags
- • Sale items (final sale)
- • Gift cards
How to Return Items
Step 1: Initiate Your Return
Log into your account and go to "Order History" or email us at returns@clothestore.com with your order number to request a return authorization.
Step 2: Package Your Items
Pack items securely in original packaging with all tags attached. Include the return authorization form we'll send you.
Step 3: Ship Your Return
Use the prepaid return label we provide or ship to our returns center. We recommend using a trackable shipping method.
Step 4: Processing
Once we receive your return, we'll inspect the items and process your refund or exchange within 5-7 business days.
Refunds
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your returned items.
Refund Timeline
- • Credit Cards: 3-5 business days
- • Debit Cards: 5-7 business days
- • PayPal: 1-2 business days
- • Store Credit: Immediate
Note: Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
Exchanges
We offer free exchanges for different sizes or colors of the same item, subject to availability.
Size Exchange
Need a different size? We'll send you the new size and provide a return label for the original item.
Processing Time: 3-5 business days
Color Exchange
Want a different color? We'll exchange it for you at no additional cost, subject to availability.
Processing Time: 3-5 business days
Return Shipping
Free Return Shipping
We provide free return shipping labels for all returns within the United States. Simply print the label and attach it to your package.
International Returns
International customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing insurance for valuable items.
ClothesStore Returns Center
456 Warehouse Drive
Distribution City, DC 67890
United States
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@clothestore.com with photos of the issue and your order number.
We'll Make It Right
- • Free replacement or full refund
- • Prepaid return shipping label
- • Priority processing (1-2 business days)
- • No questions asked policy
Frequently Asked Questions
Can I return sale items?
Items marked as "Final Sale" cannot be returned. Regular sale items can be returned within our standard 30-day policy.
What if I lost my receipt?
No problem! We can look up your order using your email address or phone number associated with the purchase.
Can I return items purchased with a gift card?
Yes, but the refund will be issued as store credit or a new gift card.
How long do exchanges take?
Exchanges typically take 5-7 business days from when we receive your return. We'll send you tracking information once the new item ships.
Need Help with Your Return?
Our customer service team is here to help make your return process as smooth as possible.
Email: returns@clothestore.com
Phone: +1 (555) 123-4568
Hours: Monday - Friday, 9:00 AM - 8:00 PM EST
Live Chat: Available on our website during business hours